Frequently Asked Questions

Everything you need to know about your Splay Shoes experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

How do I determine my correct size?

Our shoes generally run true to size. We recommend consulting our detailed Size Guide located on each product page, which includes measurements in both inches and centimeters for the perfect fit.

What is your return and exchange policy?

We want you to love your shoes. If you are not satisfied, you can return or exchange unworn items in their original packaging within 30 days of delivery.

Are Splay Shoes made from sustainable materials?

Yes, we are committed to ethical fashion. Our footwear utilizes eco-friendly materials, including organic cotton and responsibly sourced rubber, to minimize our environmental footprint.

How can I track my order status?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.