Returns & Exchanges
We want you to love your Splay Shoes, so we offer a hassle-free 30-day return policy for all unworn footwear in its original packaging. If your fit isn't perfect, we are here to help you find the right pair or provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and secure it to your original shipping box.
Drop Off Package
Hand over your package to the designated carrier or drop it off at any authorized shipping location within 7 days of receiving your label.
Receive Refund or Exchange
After our warehouse team inspects your returned shoes, we will process your refund to the original payment method or ship out your new exchange pair.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing